An MSP client of ours based in Wenatchee, WA is looking for a Cloud/Systems Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. Their preference is someone local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake. They are open to remote candidates, but you must be located in WA and able to make a strong case for having success working remotely in the past and being extremely customer service oriented. There will be a required 2-week on-site training upon hire (hotel, food, etc. paid for).
Duration: FTE, Direct-Hire
Schedule: Monday-Friday working Pacific Standard Time Zone (8-5pm)
Job Responsibilities:
Provide Tier III Help Desk Support, ensuring efficient resolution of customer issues.
Manage and maintain Azure cloud systems, including Azure AD and backup/disaster recovery procedures.
Automate processes where possible to improve efficiency and reliability of cloud systems.
Administer and support Office 365 applications, troubleshooting any issues that arise.
Maintain and troubleshoot Windows operating systems and applications.
Prioritize tasks and manage time effectively to meet deadlines and customer needs.
Support multiple end users across multiple locations, providing high-quality customer service.
Continually update skills and knowledge in cloud systems and technologies, with the potential to obtain Microsoft or Azure certification within the first 6 months of employment.
Job Requirements:
Must haves:
Tier III Help Desk Support skillset
At least 2 years of experience in a help desk or technical support role (depending on skill level)
Strong experience within Azure - Azure AD, backup/disaster recovery, IAM, automation, etc.
Proficiency in troubleshooting Windows operating systems and applications
Experience with Office 365 administration and support
Strong customer service and communication skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Experience supporting multiple end users with multiple locations or experience at an MSP
Nice to haves:
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
Experience in an MSP environment is strongly preferred
Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment
Pay Range: $60k - $85k
Core Benefits:
Medical/Dental/Vision insurance
HSA Account
Life Insurance
4% 401(k) Match
6 Paid Holidays
14 Days Paid Time Off
Annual Performance Reviews with Raises
Quarterly off-site company meetings
Team Building Atmosphere
Company Paid Employee Continued Education For Growth and Development
If this role is a good fit, please send me your most up-to-date resume and I will connect with you upon review!