Description:Voucher Specialist 1 to perform a variety of administrative and clerical duties in support of the Section 8 Voucher Program requiring close adherence to regulation and established policies. Includes eligibility and income verification, file maintenance, and answering routine tenant inquires. Attention to detail a must to be successful in this position. Applicant should be very organized, with intermediate computer skills to work well in a paperless environment. The position works closely with potential, new, and existing clients; landlords, and the public.
Checking voicemails from residents and possible residents.
Listening for details to create a list of information for the person they will be forwarding calls to.
Requests and receives application and verification documents relating to moves, new admissions, and recertification.
Manages tenant files to ensure compliance with HUD standards.
Reviews status and sends pending termination letters for non-cooperation with certification process.
Processes routine requests for reasonable accommodation in support of the Federal Program Policy Manager. Refers non-routine requests to appropriate Voucher staff.
Generates and compiles data for monthly reports to be provided to Voucher Program Director.
Responds independently and courteously to routine questions and requests from applicants, landlords, staff, and tenants. Within established guidelines, resolves issues or refers to higher level staff.
Manages notice and outreach waitlist.
Monitors occupancy and utilization data to manage waitlist draws.
Provides assistance to applicants in completing application.
Updates database based on information provided by applicants and tenants.
Scans and stores documents in DocuWare. Distributes agency mail. Distributes incoming faxes.
Provides back-up to front desk staff as needed.
Reviews and processes rent increases and lease renewals.
Reviews and processes move-in RFTAs. Communicates with landlord’s and property managers regarding paperwork accuracy and inspections.
Work with property owners and finance to coordinate property owner changes.
Monitors Applicant and Landlord Portal’s on the website. Reviews incoming messages on the portal’s email. Assists landlords with access.
Consistently complies with position and department safety and attendance standards.
Establishes and maintains positive, productive relationships with employees, tenants, landlords, vendors, and other work related contacts.
Additional Skills & Qualifications:
High school diploma required plus at least 1 year of directly related experience or equivalent required.
One year of customer service experience or clerical related experience.
Demonstrated computer skills necessary to effectively complete duties.
Ability to attain Section 8 Housing Specialist Certification within 1 year of hire.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.