About Our Organization:
Trademark Management (www.trademarkmanagement.com) is a leader in the Brand Protection industry, known for our commitment to executive level service. We are seeking a highly skilled Case Manager Specialist to join our team, someone who embodies our values and has the expertise to contribute to our mission. This role is integral to managing complex cases and ensuring our clients' highest level of service.
Role Summary:
The Case Management Specialist will be responsible for a broad range of activities, including case and client management, enforcement solution design, and liaising with key stakeholders. This position requires a blend of technical proficiency, legal knowledge, and soft skills to navigate the complexities of case management effectively.
Key Responsibilities:
- Direct and manage case progression using advanced case management software.
- Liaise with clients, law enforcement, and external counsel, ensuring clear and effective communication.
- Lead and oversee the work of Assistant Case Managers, ensuring adherence to best practices and deadlines.
- Employ investigative skills and techniques to support case objectives.
- Design and implement strategic enforcement solutions tailored to each case.
Skillset and Knowledge Requirements:
Hard Skills:
- Proficient in Microsoft Office Suite and case management software.
- Strong legal knowledge, particularly in areas relevant to our operations.
- Experienced in project management and able to oversee complex case workflows.
- Investigative skills, with a skill for detailed analysis and fact-finding.
- Competent in conflict resolution and online technical proficiency.
- Excellent communication and analytical skills, with the ability to perform billing analysis.
Soft Skills:
- Exceptional attention to detail and intentional decision-making capabilities.
- Demonstrated leadership and negotiation skills.
- Empathy towards clients and stakeholders, with a strong problem-solving orientation.
- Highly adaptable, with effective time management and ethical judgment.
Qualifications:
- 10 years’ experience in office setting
- Proven track record in case management, with a minimum of [X] years in a similar role.
- Certification or training in project management and/or legal studies (preferred).
- Demonstrated ability to manage stakeholder relationships and lead teams.
Why Join Us?
- Competitive salary and benefits package.
- Flexible schedule and adaptive work environment
- Opportunity to work in a dynamic, challenging environment with a passionate team.
- Professional development opportunities and a pathway for career growth.
- Supportive team members who are dedicated to collaborative success of the business.
Application Process:
Qualified candidates are invited to apply by submitting a resume that highlights your experience related to the responsibilities and skillset requirements for this role. Please submit your application by March 22, 2024.
Please use the link below to apply:
https://trademarkmanagement.bamboohr.com/careers/23
Application timeline:
February 16 - March 12, 2024: Acceptance
March 13 - March 25, 2024: Schedule and administer phone interviews (1st round)
March 26 - April 11, 2024: Schedule and administer in-office interviews (2nd round)
May 6 - 20, 2024: Schedule and administer panel interview (3rd round)
May 27, 2024: Offer letter sent
June 3, 2024: Start date
Trademark Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
We look forward to discovering how you can contribute to our team's success!