A Front Office Assistant main function is to help as many people as we can with their hearing health care through filling the schedule for your consultant. The Front Office Assistant is also responsible for basic administrative tasks such as answering the phones, making outbound calls, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
The Front Office Assistant is a liaison between our hearing specialists and our customers and as such, they are responsible for assisting the customers and making their visit to our office seamless and enjoyable. Our customers are sometimes elderly so empathy and patience, as well as experience in a sales environment with a sense of urgency is a must.
Requirements:
Creates a smooth office flow by maintaining a full schedule.
Is effective at schedule management and maximizes opportunities, such as filling gaps in the schedule and getting new patients scheduled in a timely manner.
Welcomes and greets all patients and visitors in a warm and courteous manner in person or on the telephone.
Answers the telephone while maintaining a polite, consistent professional manner using proper telephone etiquette and following company prescribed scripts.
Responsible for keeping the store clean and always organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal, financial, and insurance information.
Facilitates patient flow by notifying the consultant of arrivals, communicating delays, and filling open gaps in the schedule.
Runs insurance, runs credit, and takes payments. You are also responsible for taking cash and checks to the bank.
Maintains business office inventory and equipment by checking stock and determining inventory levels; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Protects patient confidentiality by making sure all health information is secure by not leaving protected health information in plain sight and logging off the computer before leaving it unattended.
Maintains operations by following policies and procedures.
Contributes to team effort by accomplishing related results as needed.