The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to indeed be anti-racist, we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.
The Program Coordinator is responsible for the daily operations of the international student admissions process, which includes customer service and admissions coordination, database management and reporting, partnership development, and quarterly orientation. The ideal candidate must have supportive cross-cultural communication skills, strong organizational abilities, an aptitude for excellent customer service, and a flair for building authentic relationships with students, staff, and partners.
This position reports to the Associate Director of International Outreach and Partnerships. It works closely with the Student Exchange and Visitor Information System (SEVIS) Manager and the International Education team and requires regular and consistent in-person attendance. This position is eligible for one day a week of telework.
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to indeed be anti-racist, we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.
The Program Coordinator is responsible for the daily operations of the international student admissions process, which includes customer service and admissions coordination, database management and reporting, partnership development, and quarterly orientation. The ideal candidate must have supportive cross-cultural communication skills, strong organizational abilities, an aptitude for excellent customer service, and a flair for building authentic relationships with students, staff, and partners.
This position reports to the Associate Director of International Outreach and Partnerships. It works closely with the Student Exchange and Visitor Information System (SEVIS) Manager and the International Education team and requires regular and consistent in-person attendance. This position is eligible for one day a week of telework.
Essential Functions:
The International Admissions Coordinator be responsible for the following, but not limited to:
Integrated Institutional & Program Core
Actively advances Pierce College's goals for equity and inclusion to provide access and support for our diverse community of learners.
Contributes to an engaged and supportive team with shared accountability for the equitable success of international students
Participates in committees and task forces to ensure collaboration on reducing barriers and advancing equitable access, opportunity, and success.
Customer Service and Admissions Coordination
Provide exceptional customer service to international applicants and related stakeholders, offering guidance and support from initial inquiry to enrollment.
Advise applicants through the application procedures, academic pathways, and transfer credit evaluation.
Respond promptly to inquiries via various channels, including email, phone, and in-person interactions, ensuring accurate and timely information delivery.
Process applications promptly and ensure compliance with SEVIS regulations.
Manage the processing of international student applications efficiently, ensuring completeness, accuracy, and adherence to college policies and procedures.
Evaluate international transcripts, credentials, and English proficiency test scores to determine eligibility for admission and placement.
Maintain (Designated School Official) DSO status and keep current on SEVIS (Student and Exchange Visitor Program) regulation and policy.
Database Management and Data Reporting
Maintain accurate records of international student inquiries, applications, and admissions data using student information systems and databases.
Ensure data integrity and security, including the confidentiality of student information, in compliance with data privacy regulations and institutional policies.
Utilize database resources to track applicant progress, analyze enrollment trends, and generate reports to support decision-making and strategic planning.
Generate reports on international student enrollment, demographics, and outcomes to meet IE and institutional reporting requirements.
Report incidents of improper documentation submissions
Partnership Development
Maintain relationships with local high schools, educational agencies, partner institutions, and community organizations to support international student recruitment efforts.
Collaborate with recruitment agents, school counselors, and international education networks to expand the college's reach and attract diverse cohorts of international students.
Participate in community events and networking opportunities to promote the college's programs, strengthen partnerships, and enhance visibility in the international education community.
Quarterly Orientation
Collaborate with the IE team to coordinate orientation timeline and events.
Provide support for the new student orientation.
Assist with check-in. Work with the IEP manager & IE advisors for testing and registration processes.
Work with essential staff involved with orientation and communicate with program assistants the logistics needed for each quartet's orientation calendar, room reservations, meal ordering, etc.
Other Duties
Completes other duties as needed.
Qualifications:
Education Required
Associate's degree from an accredited college or university or equivalent education and experience.
Experience Required
Two (2) years of experience working directly with customers by phone, e-mail, and face-to-face, providing excellent customer service.
Two (2) years of experience working across teams in an office setting.
Proficiency with Microsoft 365 (especially Excel).
Special Requirements
The successful candidate must consent to and pass a criminal background check
after a conditional offer of employment.
US Citizen or Permanent Resident who can become a Designated School Official (DSO); training will be provided.
Required Knowledge, Skills, and Abilities
Global Competency: Successfully applies knowledge, skills, attitudes, and values to global issues or intercultural situations to function effectively within an international context. This includes knowledge of the world and habits like critical thinking, innovation, empathy, and awareness of the influences of culture on individual behavior and world events.
Diversity, Equity, and Inclusion: Demonstrates the value of open-mindedness, inclusion, multicultural perspectives, and multiple ways of knowing, thinking, and being. Recognizes, understands, and appreciates cultures involving people from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds and persons of all ages and lifestyle preferences; has experience working with people from different cultures.
Communication and Responsiveness: Communicates with cultural sensitivity, using practical listening skills and applying effective written and oral communication skills, a willingness to help identify applicants' needs through courteous questioning, and a sincere desire to be helpful. Addresses the applicant's needs as a priority and keeps them informed by providing timely and appropriate feedback.
Integrity and Accountability: Demonstrates responsible personal and professional conduct that contributes to the overall mission and goals of the College; accepts personal responsibility for the quality and timeliness of work; earns trust, respect, and confidence; can be relied upon to achieve results. Assumes responsibility for accomplishing work objectives and delivering business results, setting high-performance standards for self and others. Demonstrates understanding of the link between job responsibilities and organizational goals and needs.
Time Management and Problem Solving: Utilizes excellent techniques and professional judgment in complex situations; demonstrates strong project management skills. Strong organizational skills, including prioritizing, multitasking, and keeping track of information or work in progress while ensuring accuracy.
Result Orientation and Conflict Resolution: Focuses on results, leverages available resources, and solves problems creatively to get the job done, meet organizational goals and customer expectations, pushing self and others to reach milestones. Looks for opportunities to help move a project along; volunteers to help others with projects or assignments. Possesses the ability to manage conflicts and disagreements constructively, seeking mutually beneficial solutions and fostering positive outcomes.
Builds Relationships: Develops, maintains, and strengthens relationships inside and outside the organization. Cultivates an environment of engagement, respect, active listening, trust, and collaboration. Has high international relations skills and knowledge in building sustainable partnerships with stakeholders.
Terms of Employment:
This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location will be at Pierce College Fort Steilacoom campus. Occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00 p.m. Monday through Friday, with occasional evenings, weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. This position is eligible for one day a week of telework.
ONLINE APPLICATIONS ONLY PLEASE:
https://www.schooljobs.com/careers/piercedist/transferjobs