Built for Zero Coordinator

POSITION TITLE: Built for Zero Coordinator

REPORTS TO: Coordinated Entry Program Manager

POSITION TYPE: Full time, non-exempt

SALARY: $65,000-$70,000 annually, DOQ.

BENEFITS: Full benefits package including: medical, dental, vision, holidays (90 hours per fiscal year, days chosen by employee), vacation (2 weeks per year- accrued per hour worked), and sick (12 days/year- accrued per hour worked) leave. 401k contribution after 12 months of employment.

HOURS: Full time 35 hours per week; typically, Monday-Thursday 9:00AM – 5:00PM, Fridays 9:00-2:00PM. Occasional nights/weekends.

LOCATION: This position is based out of our West Olympia location, and does require local travel for meetings.

About Us: Family Support Center of South Sound is a nonprofit 501c3 multi-service agency located in Olympia, Washington, founded in 1992 to provide families and survivors of domestic violence, sexual assault, stalking, and human trafficking with coordinated supportive services in one centralized location with the mission, “Working Together to Strengthen All Families and Survivors”. The Family Support Center seeks to build strong, healthy, safe, and hopeful families through collaborative programs and services, with the goal to reduce the impacts of family and child poverty, homelessness, and family violence in the South Sound community.

Position Summary: The Built for Zero (BFZ) Coordinator will work closely with community partners in an effort to achieve functional zero for the chronic homeless population in Thurston County, per the BFZ initiative that Thurston County is engaging in through Community Solutions. The Coordinator will be responsible for facilitating and managing collaborative meetings, engaging with key stakeholders, supporting the team in achieving its goals and working towards larger system improvements. The Coordinator will leverage existing and new relationships throughout the community, and act as the connector between stakeholders, working to collectively achieve the goals set forth by the Built for Zero team.

Preferred Skills & Experience:

● Experience: 2+ years’ experience working in the social service, preferably homeless services, field. Knowledge and understanding of chronic homelessness and the barriers households face to acquiring and maintaining stable housing.

● Demonstrated collaborative approach, with a strong ability to lead individuals from diverse backgrounds in achieving a shared vision. Experience in facilitation and mediation is highly desired.

● Education/Training: Bachelor’s degree or equivalent experience in a social service or related field.

● Technology: Proficient in computer use, including Microsoft Windows programs, and electronic data base systems such as Apricot/Ragic, Efforts to Outcomes, and/or HMIS.

● Collaborative approach, ability to lead individuals from various backgrounds in achieving a shared vision.

● Knowledge of trauma informed care, harm reduction, housing first, golden thread documentation, permanent supportive housing, rapid re-housing, foundational community supports, etc.

● Local work experience and knowledge of social service, housing, and employment resources in the South Sound.

● Bilingual/Bicultural.

Licenses & Other Requirements:

● Must pass comprehensive background check.

● Washington State driver’s license and fully insurable vehicle.

Primary Responsibilities:

Strategic Leadership

● Work with partners to develop an appropriate operating framework for BFZ in Thurston County and guide ongoing implementation of the initiative.

● Provide support to BFZ teams/committees/stakeholders in aligning their work with one another and the overall Thurston County BFZ initiative.

● Maintain understanding of current progress toward goals and implementation challenges and work with partners to develop strategies to address them.

● Attend ongoing BFZ trainings and office hours to connect with the larger BFZ community for feedback and support.

● Participate in and provide leadership as applicable in similar community initiatives and efforts, such as the Anchor Community Initiative and current update to the County’s Five-Year Homeless Response Plan.

● Collaborate with Thurston County’s various advisory boards and workgroups to ensure the BFZ Initiative is aligning with other County efforts and the voices of those with lived experiences. Groups may include Lived Experience Housing Steering Committee, Affordable Housing Advisory Board, Homeless Services Advisory Board, etc.

● Work alongside Thurston County staff in leading monthly BFZ meetings, remaining connected and well versed in data trends, challenges, successes, and ensuring all parties are in alignment with one another.

Facilitation and Communication

● Cultivate relationships with BFZ teams/committees/stakeholders and key community partners; keep them informed and be a conduit for their input and feedback.

● Facilitate effective communication between and among BFZ teams/committees/stakeholders.

● Oversee development of briefing documents and other communications, as necessary, to inform teams/committees/stakeholders.

● Work with teams/committees/stakeholders to create and implement the overall vision for meetings, e.g., purposes, objectives, agendas, and processes.

● Ensure equitable and effective meeting facilitation for BFZ teams/committees, wherein marginalized voices have the opportunity to be amplified.

● As needed, ensure teams/committees have the support they need to facilitate their work.

● Provide support during case conferencing and other direct service related meetings, leveraging these sessions as opportunities to engage with direct service providers, gain insights into system operations, and track progress toward achieving community goals. Utilize these meetings to pilot system changes and implement innovative strategies for system improvement.

Community Engagement and Public Outreach/Awareness

● Create and leverage the necessary partnerships, relationships, and community-based support with relevant stakeholders to achieve success of BFZ.

● Serve as a liaison to Community Solutions (the national BFZ organization), other BFZ communities, and to related projects/initiatives, such as the Thurston County Anchor Communities Initiative.

● Effectively communicate the vision, purpose, and value of BFZ and incite urgency for change among relevant stakeholders, including community members, policymakers, and potential funders.

● Serve as a BFZ ambassador at meetings, events, and conferences.

● Attend local, state, and national meetings and conferences specific to BFZ.

● Collaborate with supervisor and the BFZ leadership team to prioritize which meetings to attend, recognizing that the BFZ Coordinator's input can be crucial in many discussions. It's important for the Coordinator to carefully manage their capacity to avoid overcommitting to community meetings, workgroups, and other engagements.

Data Collection, Analysis, and Learning

● Work with BFZ partners to:

o Establish and implement appropriate metrics and measures that properly assess the effectiveness of BFZ strategies and actions.

o Support managing the systems that house the by-name list and provide the necessary metrics for BFZ that are easily accessible by community partners.

o Support data-driven decision-making.

o Ensure that data is collected, integrated, and communicated effectively across BFZ partner organizations and the public.

● Use continuous improvement practices to meet desired goals and metrics across the BFZ initiative and adapt plans and activities to the emergent landscape as needed.

● Implement tests of change, report back to BFZ teams, committees, and stakeholders on outcomes and lessons learned.

● Address any confidentiality concerns and other technical issues to achieve a quality by name list.

Participate in the agency's on-call rotation to provide backup support to volunteers in evenings; approximately 3-4 weeks per year.

Other duties as assigned.

To apply for this position, please reply to this post with your professional resume, cover letter, and contact information for three professional references (email and phone preferred). You may also fax documents to 360-943-1139 ATTN: Hiring, or mail them to Family Support Center of South Sound 3545 7th Ave SW Suite 200, Olympia WA 98502. No phone calls, please.

Position open until filled.

Family Support Center is an equal opportunity employer and service provider. Family Support Center shall not discriminate against any person on the basis of any legally protected status including, but not limited to: age, citizenship, color, disability, health condition, ethnicity, marital status, national origin, religion, sex, or sexual orientation.