Client Experience Specialist

Role: Client Experience SpecialistDepartment: Client Experience TeamLocation: Remote or Bellingham, WashingtonEmployment type: Full-time/ non-exemptProfessional Level: CoordinatorSalary Range: $22 - $27/hour, depending on experienceAbout the Client Experience TeamThe Client Experience Team at the Non-GMO Project is about cultivating, growing, and maintaining relationships with our verified brands and clients. We are people-people, listeners, business development strategists, holistic problem solvers, customer support providers, and industry-knowledge specialists. We’re focused on honing client engagement. We work to ask the right questions about client experience and build meaningful relationships with our stakeholders. If you enjoy working with teams of encouraging people who are driven by meaningful conversations, curious about the technical aspects of food production, and interested in turning ideas into purposeful improvements, this might be the right fit for you!About the Non-GMO ProjectWe’re passionate about what we’re doing as an organization and about who we are being and becoming through our everyday actions. We endeavor to be open-hearted collaborators, creatively and intelligently impacting the world we live in with our individual and collective choices.The Non-GMO Project is a non-profit organization offering rigorous product verification and trustworthy education that empowers people to care for themselves, the planet and future generations. The work culture at the Project is informed by our values. We believe in the power of our individual and collective choices and care not only about what we’re doing as an organization but also who we are being and becoming through our everyday actions. From the choices we make to how we treat each other, we are shaping the world we live in together.As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status or any other protected class in accordance with all applicable federal, state and local laws. We collectively uphold this commitment. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.What We’re Looking ForWe are looking for a passionate and driven Client Experience Specialist to join our team. In this role, you’ll help hold client relationships and monitor industry trends in our Product Verification Program. Specifically, you will be proactively building meaningful client relationships, and identifying educational and marketing opportunities for clients. This role includes relationship building, the ability to absorb and apply program knowledge, and an openness to ongoing development. We want a teammate committed to continually developing themselves alongside their team. The Client Experience Specialist will report directly to the Client Experience Manager and will work with the Client Experience (CX) Team to further develop our rapidly growing verification program.Areas of ResponsibilityCultivate strong relationships with clients through proactive outreach, engagement, and evolving supportProactively build technical knowledge of the natural food industry, genetic engineering, and agricultureIdentify needed project focuses and pursue program improvementsDeliver presentations to clients on the value of Non-GMO Project VerificationDevelop client offerings and identify opportunities for client support and engagementWork with the CX Team to support account managementRepresent the organization, build client relations, and identify trends and at industry eventsProvide education about the verification process, third-party service providers, the Non-GMO Project Standard, and the organization’s missionUtilize task management software to collaborate with team members, efficiently respond to clients, and gather program dataWho You AreComfortable working in a mission-driven organization committed to personal and organizational growthAble to develop meaningful relationships with clientsCommitment to continual self-development alongside the CX teamAble to understand and discuss technical aspects of the Non-GMO Project Standard (in time)Outstanding written and oral communication skillsAble to communicate complex, technical concepts in a clear and simple mannerAble to work independently and as part of a supportive and developmental teamSelf-motivated and willing to contribute your unique offerings to projectsStrong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneouslyCommitted and engaged with issues of social justice, diversity, equity, and inclusivenessAble to occasionally travel to industry eventsLegally authorized to work in the U.SExperience You BringWe place a high value on lived experience coupled with professional experience.Associate or undergraduate degree OR equivalent work experience1-3 years of experience providing direct client-facing support or relationship buildingA demonstrated interest in food systems, the natural products industry, and the GMO issueProficiency working in a CRM, database systems, Google Suite, and Microsoft OfficeCurrent Benefit PackageHealth, vision, and dental insurance includes a wide range of medical insurance options to choose from. The Project contributes a flat rate ($420) towards employee premiums which covers the base-level HSA medical plan in full. Employees have the option to opt into more robust plans at a slightly higher premium.Paid time off: 10 paid holidays, your birthday, 8 care days, and paid vacation starting at 10 days a yearAnnual training & development budget401k Retirement Option and a 3% company matchAnnual Variable Pay (per person bonus)$500/year WFH benefitFlexible schedule and remote-first work arrangements (office based in Bellingham, WA)36 hour workweekEngage in meaningful, mission-oriented work in a values focused work environmentAbout Your ApplicationTo apply, please submit a cover letter and resume. Your cover letter should address your interest in working with the Non-GMO Project and any particular skills or strengths you feel would qualify you for this role. We are committed to reviewing your application and hold ourselves accountable to creating an equitable process for each candidate. To learn more about our organization, please visit our website (www.nongmoproject.org).Reasonable AccommodationsIf you’re a qualified individual with a disability and need assistance applying online, please reach out to [email protected] apply online with The Non-GMO Project at: https://the-non-gmo-project.rippling-ats.com/job/814584/client-experience-specialist?s=cl