ASSISTANT GUEST SERVICE MANAGER
The Courtyard by Marriott Tacoma Downtown is seeking an Assistant Guest Service Manager to join our team. The Assistant Front Office Manager ensures a superior guest experience by overseeing and assisting with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
Full-time
SCHEDULE:
Variable schedule; Must be available weekends and holidays
RATE OF PAY:
$22.60 to $27.12 per hour/DOE
BENEFITS AND PERKS:
Paid Time Off (PTO) accrued at a rate of 0.069231 for every hour worked. 8 paid holidays included in PTO annual accrual rate
Paycheck Advancement Program
Hotel Travel Discounts
Supplemental Insurance
Employee Assistance Program
Company Paid Parking
For eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D
401(k) Plan with Employer Match
QUALIFICATIONS:
Knowledge of:
Principals of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Standard cash handling procedures.
Front office operations and emergency procedures.
Property management system and downtime procedures.
Skills and Ability to:
Successfully lead, motivate and train staff.
Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
Add, subtract, multiply and divide quickly and accurately.
Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
Meet attendance requirements with dependability and consistency.
Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
Manage one’s time in order to meet productivity standards.
Multi-task and maintain composure while handling frequent interruptions.
Education and Experience:
High school diploma or equivalent.
One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.
PHYSICAL REQUIREMENTS:
Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
This work requires the following physical activities: Standing, pulling, grasping, seeing, crouching, lifting, hearing, reaching, pushing, repetitive motions, talking.
Drug Free Workplace, Equal Opportunity, E-Verify Employer
Apply Online at https://www.hollanderhospitality.com/careers