Beverage Service Manager
Hourly, Full-Time
Pay:$33.00 - $36.00/hr. with full benefits
Hours/Days: Monday–Friday, 40 hours
Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.
To apply
Please use the link below to view and apply to this position on our careers page.
www.harborwholesale.com/careers/openings
General Summary:
The Service Manager is responsible for managing the day-to-day operations of service technicians, ensuring top-tier customer satisfaction, overseeing maintenance and repair of a wide range of commercial coffee machines, and driving service excellence. The ideal candidate has strong technical knowledge, leadership skills, and a passion for coffee equipment technology. Service is primarily conducted in convenience stores.
Essential Job Functions:
Manage and lead a team of field and in-house service technicians.
Coordinate installation, maintenance, and repair of coffee equipment including brewers, grinders, cappuccino machines and water filtration systems.
Schedule service appointments, assign technicians and manage workloads to meet customer expectations.
Schedule and oversee installation of coffee equipment into new customer locations.
Purchase new equipment in accordance to budget and cap ex.
Serve as primary technical liaison with clients, handling escalations and providing solutions promptly.
Maintain inventory of parts, tools and equipment necessary for repairs and installations.
Develop and enforce safety, quality control and operational procedures.
Train and onboard new technicians and ensure ongoing development for existing team members.
Monitor service metrics (e.g., response times, first-time fix rate) and implement continuous improvement strategies.
Collaborate with sales and operations teams to support equipment sales and customer service programs.
Keep up to date with new technology and service best practices in the coffee equipment industry.
Knowledge, Skills, and Abilities:
Professional written, verbal communication and interpersonal skills.
Proven experience in service management or technical leadership role, preferably in foodservice or beverage equipment.
Strong knowledge of coffee brewing and espresso machine systems (e.g., Bunn, Curtis, etc.)
Mechanical and electrical troubleshooting expertise.
Excellent leadership, communication and customer service skills.
Proficiency in service management software and scheduling tools.
Valid driver’s license and willingness to travel locally as needed.
Strong data analytical skills with the ability to manage and interpret data.
Proficient in all Microsoft Office products including PowerPoint, Word, Excel, and Email strategies; SharePoint and Teams.
Passionate and enthusiastic, can-do attitude.
Must be able to show proven results from past roles and/or employment.
Education and Experience:
A minimum of 5 years in service leadership or management
High school diploma or equivalent required; technical certifications preferred.
License and Certifications: None
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
To apply
Please use the link below to view and apply to this position on our careers page.
www.harborwholesale.com/careers/openings