Position Summary:
We are seeking highly talented individual to fill our role as a Hotel Maintenance Generalist/Technician. This position requires you to maintain the hotel in accordance with brand standards by performing preventative maintenance and repairs as necessary.
Key Responsibilities
Responds to both customer and hotel staff reports of non-functioning equipment immediately
Maintains problem logbook to record the equipment in need of repair and prioritizes efforts accordingly
Reports any hazards or injuries in the department or hotel and takes immediate action to correct
Maintains rooms in operating condition by performing repairs as needed
Can manage full building systems during the shift
Prepares preventative maintenance cart for use each day
Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
Repairs and maintains room's heating/ventilating/air conditioning systems
Performs preventative maintenance throughout the hotel
Maintains the condition of hotel lobbies and restaurants
Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
Maintains operating equipment in working condition by performing routine equipment checks and repairs
Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required and provide genuine hospitality
Requirements
Ideal candidate will have a minimum of 3-5 years of general facility maintenance experience, preferably within the hospitality industry
Must have a valid driver’s license and be able to successfully pass a driving record check
Strong verbal, written and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Working knowledge of computer and math skills.
Experience in pool maintenance, HVAC units, plumbing, and electrical work is also a benefit
Fluent in both Spanish and English
Physical Demands
Occasional lifting of up to 100 pounds
Ability to stand for long periods of time
Ability to hear with 100% accuracy with correction
Ability to stand and exert well paced mobility for an eight (8) hour shift
Ability to lift, pull, push up to 100 pounds on an ongoing basis
Must be able to squat, bend, kneel and twist on an ongoing basis