Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comWho We Want -
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
What You Will Do -
Confirming and entering usage of surgical implants to replenish inventory for your customers
Coordinating with your sales team and customers to obtain purchase orders while providing answers to questions from the sales department. Research responses as needed.
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology while building a relationship with internal and external customers
Maintain constant focus on improving Open ARO's
Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.
Prepare product or service reports by collecting and analyzing customer information.
Oversee customer pricing in systems of record.
Implement and support Quality initiatives throughout Customer Service workflow
What You Need -
2+ years of experience required
High school diploma required
Bachelor's degree preferred
Clear and concise communication skills
Passion for best-in-class customer service and ability to make customers promoters of our products and services
Drive to dig into the details of customer issues to solve problems proactively
Must have the ability to work flexible hours, as needed to support the business needs.
22.52 - 28.35 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.