Job Description: Support Engineer IILocation: Hybrid, Venice, Seattle, WA, USDuration: 2 MonthsPay Rate: $29/hr.We are seeking a Support Engineer II who will play a key role in ensuring operational excellence through effective scheduling and coordination. This position involves regular communication with stakeholders, cross-team collaboration, and a blend of strategic and tactical thinking. The ideal candidate is customer-obsessed, has strong analytical skills, and excels in communication and reporting. Proficiency in Microsoft Excel is essential, as the role will involve driving scheduling efficiency and overseeing the scheduling for up to 6 crews.Top 3 Must-Have Hard Skills:
Proficiency in Microsoft Excel.
Experience with Microsoft Office Suite.
Strong analytic and quantitative abilities.
Key Responsibilities:
Develop and manage schedules to support program operations.
Drive operational and scheduling goals, ensuring timelines are met.
Review and process schedule change requests from stakeholders or operations teams.
Anticipate and solve problems before they occur, ensuring smooth operations.
Maintain high standards of customer satisfaction and engagement.
Preferred Qualifications:
Strong verbal and written communication skills with proven ability to engage and influence stakeholders.
Experience in using data and metrics to drive decisions and actions.
Ability to prioritize tasks in a fast-paced, dynamic environment.
Excellent problem-solving skills and a commitment to enhancing customer experience.
Experience with Salesforce is a plus.
Basic Qualifications:
3+ years of relevant experience in an administrative or customer-facing role, managing schedules or operations.
Bachelor’s degree or equivalent work experience.
Proven track record of delivery results.
Demonstrated experience managing scheduling across multiple channels (phone, email, chat).
Proficiency in Microsoft Office products, especially Excel, Word, and Outlook.
Ability to communicate effectively with internal and external stakeholders at all levels.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.