Vacancy caducado!
- Highly proficient in Salesforce Service Cloud
- Expert in Agile methodologies (pref. Scrum / Kanban / Apache Kafka etc)
- Expert on Salesforce Service Cloud and Issue-to-Resolution processes
- Work closely with Sales & Renewals to problem solve and uncover opportunities for redesign and refactoring of platform specifications
- Highly proficient with user stories, backlogs, and prototyping
- Comfortable reporting into the Director level and assisting in IT roadmap as it pertains to the Service team
- Ability to identify gaps in legacy systems where updates may be appropriate
- Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant
- Experience in Agile/Scrum methodologies highly preferred (Agile Practitioner / CSM / PMP certifications are taken into great consideration)
- Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related field(s)
- 5+ years' experience with Service & Issue-to-Resolution (Salesforce) Systems, or equivalent with another CRM (Oracle, Gainsight, etc)
- 2+ years of experience in product management
- Act as a key point of contact for identification of requirements (technical or functional)
- Lead an independent team and be comfortable interfacing cross functionally with various business unit leaders
- Question around and work to identify critical business issues that can be translated to technical requirements
- Confidently act as a key functional resource for your agile project team, rolling up your sleeves when necessary and providing oversight of general configuration & projects of your team members
- Stay current on new features of application to ensure company is utilizing the application as effectively as possible
Vacancy caducado!