Job Title
Associate Director
Job Description Summary
Responsible for managing one or more national or local accounts, including providing timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client's and company objectives. Act as a point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and to carry out their operating responsibilities.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy
Develop and maintain both a communication style and relationship that fits the client's preferred style
Demonstrate proactive customer service regarding all aspects of account management.
Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations
Regularly associate with tenants to insure their reasonable satisfaction with building operations. Interact with tenants along with Property Manager on problems that may occur
Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client. Preparation responsibility relates primarily to financial information and adherence to leasing guidelines. Review information and variances with Property Management Team
Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliances with budget approved by clients
Ensure completion of property tax administration and supervise services rendered by property tax consultant
Ensure administration of property and liability insurance requirement
Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients
Oversee the billing process, including payment of invoices and disbursement of funds. Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash
Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems
Responsible for maintaining desired internal financial benchmarks for each asset with the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow
Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash
Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.
Effectively staff and develop bench strength and succession planning - positioning for new business
Regularly inspect properties with staff
Conduct annual performance evaluations and career path discussions. Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.
Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development
KEY COMPETENCIES
1. Business and Financial Acumen
2. Leadership Skills
3. Communication Proficiency (oral/written)
4. Customer/Client Focus (internal/external)
5. Time Management Skills
IMPORTANT EDUCATION
Bachelor's Degree in Business or related discipline
IMPORTANT EXPERIENCE
8+ years of r