Product Support Representative
WSIPC – Reference #20240302
Start Date – As Soon As Possible
Resume Review will begin May 6, 2024
Salary Range: $49,289 - $53,352
The salary is dependent on experience and qualifications.
About the Product Support & Services Department
WSIPC Product Support & Services is passionate about service. Our client's success is our focus. While there is uniqueness to each of the support teams, the goal of the department remains the same, which is to serve and support our clients while meeting WSIPC's Vision - to be the exception in service. The Product Support & Services department is comprised of open-minded leaders who welcome everyone’s ideas and suggestions, fostering innovation and prioritizing change. We are good listeners, reliable, open to feedback, strive for continued development, and value opportunities to build workplace relationships.
About the Position
WSIPC is seeking a product support professional who is passionate about serving others. In this position, the candidate will be working with all teams in the Product Support & Services department to provide the first level of support to clients by reviewing, triaging, and coordinating support requests, and assisting with department level communication. This includes ensuring Service Level Agreements (SLA) are met, responding to initial client inquiries, reviewing support requests for needed information, and some basic product support that doesn’t require advanced product knowledge. This person will assist with administrative tasks related to training offerings, product release notes, and various messaging out to clients. While a familiarization with K-12 student, business, payroll and HR operations is a benefit, a customer service focused mindset is a paramount trait in caring for our customers and succeeding in this role. This is a nonexempt position.
Ideal Candidate Qualifications
Exceptional customer service and interpersonal skills
Superb written and oral communication skills
Ability to effectively prioritize and execute competing tasks in a high-pressure environment
Familiarity with performance under service level agreements, and expectations surrounding mission critical problem resolution
Employment Benefits
This is a full-time position. WSIPC provides a comprehensive benefits package including but not limited to thirteen holidays, medical, dental, vision, paid vacation ranging from 12-22 days per year and up to 8 hours of paid sick leave per month. We are a part of DRS for a pension program. Visit www.wsipc.org for a full list of benefit offerings.
Apply Now!
What a great place to work! Apply now by emailing your resume today!
WSIPC is an EOE.
Must reside in the State of Washington