Blankenship Equipment Repair is a compacting and recycling business serving the Pacific Northwest and Canada. We are growing and have an opening for a Customer Service/Dispatcher to join our team at our Auburn/Enumclaw location.
This role is responsible for controlling the flow of service for our business-to-business equipment repair company.
The ideal candidate will have experience with process management, be customer focused, detail-oriented and able to manage complex moving parts of a fast-paced service department with a sense of urgency and poise. Must be a communications specialist both by phone and email and have excellent organization and problem-solving skills.
We are a small, friendly office. You will have your own workstation in close quarters with your co-workers. We are animal friendly so occasionally there will be a dog or cat in the office. If all of this sounds like the type of opportunity you are looking for, we’d like to hear from you.
We review applications daily and provide quick responses to all applicants.
Basic duties:
Answer incoming phone calls from customers, vendors and technicians.
Assess customer needs
Gather customer information and scheduling requirements.
Schedule service with customers: Communicate ETA, discuss contact/security/access details with Techs.
Manage equipment deliveries and pickups.
Set up new clients in the system after approval.
Enter work order into Corrigo WorkTrack or similar electronic software
Become familiar with company rates for work to be performed.
Ensure all information is accurate and updated.
Accurately enter data in the system
Track parts and orders, and update in WorkTrack
Take initiative to look up information and solve problems independently.
Respond to requests and perform tasks in a timely manner ensuring deadlines are met.
Be proactive in researching and identifying obstacles and solutions.
Other administrative duties such as invoicing, bill coding, and parts and supply ordering may be assigned as time allows.
Work Hours: Mon – Fri – 7:30a – 4:30p
Qualifications:
2+ years’ experience in a similar position managing processes required
Project or process management experience
Strong communication proficiency both verbal and written
Computer Proficiency in Word, Excel, Outlook
Experience in WorkTrack and Quickbooks highly preferred
Pay Range: $24 - $26+ p/hr DOE
Benefits:
40-Hours Vacation after 6-months. 80-Hours after one full year with incremental annual increases up to 4-weeks.
Health Insurance: Available after sixty days of employment. The company pays 75% of employee premium and 55% of dependents. Employees have the option of a Health Savings Account (HSA) program or a traditional Health Insurance program.
Company Matching Retirement Program: Access to BER Personal Financial Planner. SIMPLE IRA with company match of up to 3% of annual salary. Available after one year of employment.
Profit Sharing