Vacancy caducado!
We are currently accepting resumes for a full time Customer Service Representative/Administrative Assistant to work onsite at our Algona, WA office.
Must haves:
Attendance reliability. Must show up and be on time every day.
Excellent customer service skills
Attention to detail
Take personal ownership in your work: be outcome oriented and a problem solver
Comfortable being on the phone and driving conversations when customers call in
Responsibilities include but are not limited to:
Provide excellent customer service via phone (heavy volume) and email (heavy volume).
Schedule and dispatch technician assignments, map routes, coordinate site requirements and address customer requests. (Need to be comfortable having multiple programs open and toggling between screens while talking with customer.)
Enter data needed to create new customer records, schedule jobs, create repair estimates, send invoices, and enter payments. (Need to be comfortable having multiple programs open and quickly toggling between screens with customers on phone.)
Create and send repair estimates to customers.
Create and send invoices to customers. Make follow up calls on overdue accounts.
Submit test reports to water districts using email and submission portals. Troubleshoot portal submission issues with water districts.
Renew city business licenses and submit required information to stay up to date with water purveyors and included city referral lists.
Send, receive, and manage company documents and files.
Manage inventory of assets, parts and supplies. (May require heavy lifting)
Handle basic CSR/administrative functions: Answer phones and manage/respond to emails. Open/sort/send mail and packages.
Assist in various daily operations.
Must be comfortable learning new systems and navigating between screens quickly.
Must be comfortable using a combination of Google Drive /Google Docs and Microsoft Office applications (Word, Excel, PowerPoint).
Benefits: 10 days PTO (vacation, sick, other); 8 paid holidays
Vacancy caducado!