Taking care of people, one tree at a time.
Job Title: Customer Service Specialist
Location: Seattle, WA
Employment Type: Full-time, Regular
FLSA Status: Non-Exempt, Hourly
Compensation: $23-$25
Who We Are: Seattle Tree Care is a family-owned business that has been serving the Seattle community for over 15 years. Our team of 40+ dedicated professionals is passionate about contributing to the vitality of Seattle's urban forest through expert tree care. As we continue to grow, we’re looking for a Customer Service Specialist to support our team, streamline customer interactions, and foster a positive, collaborative work environment. We value diversity, inclusion, and the importance of each team member's contribution to our success.
What You’ll Do As Our Customer Service Specialist: You’ll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various departments to provide accurate information and maintain customer satisfaction.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat, providing accurate information about our services.
Address and resolve customer complaints efficiently, ensuring customer satisfaction and retention.
Assist customers with scheduling services and assisting in managing estimators' appointments.
Maintain detailed and accurate records of customer interactions and transactions.
Gather customer feedback and provide information toward improving our customer experience.
Work closely with the operations team to ensure timely service delivery and address any service-related issues.
What We’re Looking For:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to customer issues.
High attention to detail and organizational skills.
2+ years of experience in a customer service role.
Ability to work independently and as part of a team.
A passion for providing exceptional customer service and supporting team members.
Knowledge of call routing and dispatch processes is a plus.
What We Offer:
Competitive hourly wage ($23-$25)
100% company-covered medical and 50% dental benefits
Paid holidays, sick leave, and vacation time
401(k) retirement plan
Professional development funds and ongoing education opportunities
If you're a proactive, detail-oriented customer service professional who loves supporting a team, we want to hear from you. By joining Seattle Tree Care, you are becoming part of a company that values its people as much as its work.
Apply today via the link below and help us continue growing a workplace where everyone thrives!
https://seattletreecare.bamboohr.com/careers/109?source=aWQ9Mjc%3D