Hemley's Septic Service, a trusted and professional septic service company, seeks an experienced Customer Service Representative to join our growing team in Gig Harbor.
Job Summary
As a Customer Service Representative, you will be responsible for delivering excellent customer service that is positive, helpful, and concise. Additionally, you will work with our field technicians, proactively providing them with information and tools to help them succeed. The ideal candidate is highly organized, detail-oriented, and has experience working in a fast-paced and changing environment.
About Us
Hemley's Septic Service, established in 1962, is a family-owned and operated business in Gig Harbor, Washington, providing professional septic and drain services to residential and commercial properties throughout Kitsap, Mason, and Pierce counties. Our dedicated team at Hemley's cares deeply about providing our customers with fast, friendly, and reliable services.
Job Responsibilities
Listen and respond to customer inquiries through various communication channels, including phone, email, chat, and in-person
Maintain a positive, empathetic, and professional attitude toward customers at all times
Acknowledging, escalating, and resolving customer questions and complaints
Collaborate with team members to schedule service appointments and follow-ups
Work with online databases to pull historical job site information
Computer data entry and document filing, scanning, uploading
Performs other related duties as assigned
Job Qualifications
3+ years of previous customer service experience required
High school diploma, general education degree, or equivalent
Strong written and verbal communication skills (English)
Professional etiquette and demeanor over phones, email, and in-person
Ability to stay calm when customers are stressed or upset
Ability to communicate clearly and concisely, both written and verbally
Ability to prioritize and multitask in a call center environment
Ability and willingness to learn new software programs and grow with the company
Great attitude and desire to help, learn, and adapt
Nice to Haves
Extensive knowledge of the Kitsap, Mason, and Pierce County areas
Knowledge and experience in the septic industry
Knowledge and experience with Field Service Management
Compensation and Benefits
Paid Time Off
401k with 4% Employer matching
Medical/Vision/Dental – 50% paid by employer
Pay from $20.00 per hour
Application Steps
To be considered for our Customer Service Representative position, please submit your application to [email protected].
If we accept your application, we'll be in touch to schedule an interview. We look forward to hearing from you.