Description:Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.Job Overview:At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. Will also assist with room reservations as needed.Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Wage Information:The salary range for this position is $20.00 to $26.00. The starting hourly rate is $20.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.Responsibilities:
Process all guest requests and relay messages. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities
Create new reservations either in person, via email or by telephone
Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
Research and resolve disputed charges for guests
Assist management in training, motivating, and coaching employees; serve as a role model.
Collect and post payments to group accounts or guest rooms
Perform other reasonable job duties as requested by Supervisors.
Qualifications:
A true desire to satisfy the needs of others in a fast paced environment.
Ability to sit for long periods of time
Must be able to work a flexible schedule, including weekends and holidays
Proficient in basic computer skills including Windows applications
Customer service experience required
Friendly and outgoing with a good attitude and professionalism
Operate telephone switchboard station and fax machine.
Answer multi-line phones in a courteous, professional manner
Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
Benefits & Perks:As a colleague, we have you covered with awesome benefits and perks! Some of those include:
Medical, Dental and Vision Insurance after 30 days of employment
Free Uniforms and Cleaning of your Uniform (if applicable)
Discounts on dry cleaning services
Paid Vacation, sick leave and up to 2 float days
401(k)
Tuition and Wellness Reimbursement
Paid Family Bonding Time
Adoption Assistance
Free Parking
Referral Bonuses
Discounted room nights and Friends and Family discountsat any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
Free colleague meals during shift
Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.Primary Location: US-WA-RentonOrganization: Hyatt Regency Lake Washington at Seattle%27s SouthportPay Basis: HourlyJob Level: Full-timeJob: ReservationsReq ID: REN001192Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.