The Windows + Devices Design and Research Team is looking for a Senior UX Researcher to be part of a team creating experiences that empower more than 1 billion Windows customers around the world. As part of a multidisciplinary team, you will be working and innovating alongside design and product owners to bring a human-centered and data-driven approach to innovate and simplify complex problems into compelling customer-driven solutions.If you are passionate about empowering consumers and making a difference in the lives of billions of customers, this is a great opportunity to join a highly collaborative and supportive group of diverse researchers who work in a way to bring out the best in each other to deliver product impact. We believe that our products reflect the people and the culture behind them, so we foster a synergetic work environment where curiosity, critical thinking and diverse perspectives are highly valued.In this role you’ll be responsible for spearheading research for Windows Core UX, developing insights across the product cycle. Bringing a holistic perspective, you’ll identify the right questions and apply the right methods to support customers in design decisions that align with our customer-centered culture.Successful candidates will have experience executing UX research in industry, an experienced mixed methods research background, effective communication and storytelling skills and the ability to work across a multi-disciplinary team.If this sparks your curiosity and excitement, apply to join us in building the next generation of Windows. We are committed to creating a diverse and inclusive workplace where everyone can thrive and contribute. We welcome and encourage applications from people of all backgrounds, identities, and perspectives. This role is based in Redmond, WA but we are open to other locations across the US.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities
Act as a product-making research partner and advocating for the people and businesses Windows can support in meeting their goals.
Partner with cross-disciplinary product teams to ensure customer voice is represented across the product cycle.
Develop and gain alignment on your research agenda to solve user needs while meeting business goals.
Design and execute studies that address user behavior and attitudes, using the right methodology for the right questions.
Generate insights that shape how product teams think about medium and long-term product strategy.
Support and drive development of experience metrics with researchers on our team and across the company.
Embody our culture and valuesQualificationsRequired Qualifications
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR equivalent experience.
Preferred Qualifications
5+ years of experience in applied user experience research, design research, product research or the equivalent product research in industry.
Theoretical and practical knowledge of qualitative and quantitative methodologies, including a demonstrated understanding of the strengths, tradeoffs and application of different methods (e.g., interviewing, ethnography, surveys, co-design, concept-testing, etc.) across the product cycle.
Skill in observing and understanding human behavior and insights – fundamentally translating ideas, needs, and requests into researchable questions in a rigorous and valid way.
Commitment to creating inclusive experiences and working in a manner that demonstrates respect for diversity and equality.
Knowledge in distilling research into actionable narratives through creative and compelling frameworks and using engaging storytelling with cross-functional partners to drive impact.
Experience with scoping, planning, and executing research including:
Identifying opportunities for product development based on user needs
Working across multiple research projects simultaneously
Project management, organization, and planning skills with attention to detail
Establishing and building cross-discipline relationships to maximize impact.
Experience using one or more of the following relevant research tools, such as Usertesting.com, Dscout, UserZoom, Qualtrics, R, SPSS, or similar.
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until May 26, 2024Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .