Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State. Bryson’s, established in 1969, is seeking a highly motivated person to join our Pasco team in the role of Branch Administrator Assistant.
The successful candidate will be a very detail-oriented, self-motivated, and personable individual. The position is part-time, Monday through Friday with competitive wages. We are a drug-free workplace and an equal opportunity employer.
JOB SUMMARY:
The Branch Administrator Assistant supports the Branch Administrator in processing paperwork, parts stock orders and part sales, plus helps accurately box parts, ship customer orders, and receive incoming goods.
RESPONSIBILITIES:
-Provides administrative/clerical support, including, but not limited to
Copying, filing, data entry, order verification, letter/forms composition/editing and general basic support for the branch.
Answer customer calls promptly, courteously, and professionally. Monitor voicemail and email, returning all messages promptly. Direct calls, emails and messages to appropriate staff as needed.
Translate the customer's needs into the parts/service needed and include all recommended parts.
Record all necessary order information by creating a sales order on the computer.
Consult with Parts Manager on prices as required.
Research and resolve customer complaints, coordinating with other appropriate departments, as necessary.
Authorize all returns from customers, issue Return Authorizations, and route all required paperwork to appropriate departments.
Monitor account activities of assigned customers and do follow-up calls and/or written notes as required.
Manage front office responsibilities: ensure front office coverage during business hours, greet visitors, direct them to appropriate staff member, answer inquiries from the public, manage incoming and outgoing mail, ensure office equipment (non-computer) is working properly, office supplies are stocked, and maintain tidiness of common areas, e.g., lobby, breakroom.
Maintain a consistent, professional, and positive customer service image when interacting with customers.
- Completes service department paperwork accurately, through closing step of repair
orders.
- Receives/ships parts, managing flow of parts inventory.
- Serves as communication link with main office.
- Perform other assigned duties on an occasional basis that are in the best interest of
the company and/or employee.
REQUIREMENTS:
- EXTREMELY accurate, organized and detail oriented.
- Able to successfully function in a fast paced, deadline driven environment.
- Excellent verbal and written communication skills.
- Friendly, courteous, and professional phone and in-person manner.
- Positive, “customer first” attitude.
- Ability to interact professionally across all departments within the company as well as
with customers, vendors and general public.
- Capable of working independently and within a team
- Ability to plan, prioritize and complete projects within deadlines
- Knowledge of administrative and clerical procedures, including ability to navigate the
internet, and manage simple databases.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Able to learn and utilize RIMSS accounting software program
- Understanding of shipping/receiving and inventory processes.
- Understanding of workflow processes in service department.
- Punctuality and reliability are mandatory.
- Minimum of 1-year relevant experience
The position is part-time, Monday-Thursday. All job offers are contingent upon passing a pre-employment drug test.