DescriptionJoin Amazon's Global Logistics team as a Customer Success Manager II and drive transformative improvements for our diverse shipper community. In this pivotal role, you'll manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem. Your expertise will directly impact Amazon's shipper success program, contributing to our mission of revolutionizing e-commerce supply chains.Key job responsibilities
Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
Develop and implement data-driven strategies to boost shipper performance and product adoption
Collaborate with cross-functional teams to design innovative solutions for complex challenges
Analyze and present key performance metrics, providing strategic recommendations to stakeholders
Mentor team members and contribute to the evolution of our shipper success program
A day in the lifeAs a Customer Success Manager II, you'll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shipper's unique needs, then lead a workshop to help a key account optimize their operations. In the afternoon, you could mentor a junior colleague, analyze program metrics for a leadership presentation, or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues, ensuring their continued success and satisfaction.About the teamThe Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.Basic Qualifications
Bachelor's degree in Business, Supply Chain Management, or related field
4+ years experience in customer success, consulting, or supply chain management
Demonstrated ability to manage complex customer relationships and drive measurable business improvements
Strong analytical skills with experience in data-driven decision making and problem-solving
Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
Proficiency in project management methodologies and tools
Preferred Qualifications
5+ years experience in customer success, consulting, or supply chain management
Experience working with e-commerce platforms or marketplaces, particularly in a B2B environment
Track record of implementing innovative solutions that have significantly improved customer operations or performance
Familiarity with Amazon's ecosystem, seller/vendor processes, or similar complex business environments
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.