Senior HR Associate - HR Accommodation Team

Locations: VA - Richmond, United States of America, Richmond, VirginiaSenior HR Associate - HR Accommodation TeamWe are searching for a dynamic individual with outstanding customer service skills to join our HR Accommodation team. The successful candidate will work directly with our associates and their leadership team in providing short term and long term ADAAA accommodations in accordance with Title I of the ADAAA. This role requires excellent communication skills both verbal and in writing, organizational skills, attention to detail and critical thinking along with a strong focus on the associate experience.Key Responsibilities:● Engage in the interactive process with associates requesting leave, modifications to assist in performing the essential functions of their jobs, ergonomic solutions, or other adjustments to aid in performing task and/or reassignment● Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner● Demonstrate strong communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment● Ability to build strong relationships and influence others while working in a cross functional environment● Deliver on an excellent associate experience● Perform end-to-end case management for Title I cases; update system interactions, recommendation options, assess risk, resolve issues and escalate as appropriate● Participate in agile pods and activities; updating internal ADA Toolkit, training and other duties assigned by Team lead/Leave manager● Able to drive projects and task to completion autonomouslyBasic Qualifications:● High School Diploma, GED or equivalent certification● At least 1 year of Microsoft Office or Google Suite experience● At least 1 year of customer service experiencePreferred Qualifications:● Bachelor's Degree or military experience● Knowledge of federal and state disability laws regarding access for people with disabilities; specifically, ADA and FMLA● 2+ years experience in Benefits● 2+ years experience in Human Resources● Ability to problem solve, manage multiple priorities and excellent follow up skills● Strong analytical and critical thinking skillsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).