Operations Analyst I - ROC NorfolkDominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.Job SummaryDominion is seeking an Operations Analyst I in the Norfolk Office.The successful candidate:
Gathers and analyzes customer calls and various computer data to determine the location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide a quick and logical response to outages and emergency situations
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill shifts
Schedules and manages other non-emergency customer-requested work in a timely and cost-effective manner to ensure superior customer service
Provides accurate and timely information to customers, and first-line resolution to customer complaints
Accurately reports outages to customers' accounts
Accurately manages Estimated Restoration Times for customers
Maintains scheduling, reporting, and follow-up with the Local Office
Provides timely and accurate data for continual Service Reliability improvements
Performs other duties as requested or assigned
Required Knowledge, Skills, Abilities & ExperienceOperations Analyst I
2+ years of related experience
Basic knowledge of distribution and transmission systems
Ability to learn job-specific computer applications
Ability to handle constantly changing and emerging priorities
Ability to address multiple tasks simultaneously
Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows-based applications.
Problem resolution;
Demonstrated sound analysis skills.
Strongly Preferred:
6 months of experience in the following is preferred
Customer Business Management System (CBMS)
Trouble Reporting System (TRS)
Trouble Reporting System Interface (TRSi)
Network Management System (NMS)
Dominion Mobile Viewer mapping systems.
Other various scheduling software
The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus an appropriate equivalent combination of education and years of experience as outlined above.
Education RequirementsEducation Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.Licenses, Certifications, or Quals DescriptionWorking ConditionsOffice Work Environment 76 -100%Travel Up to 25%Other Working ConditionsThis position requires shift work. Must be available for planned and emergency overtime.Test DescriptionNo Testing RequiredExport ControlCertain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.Other InformationWe offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click hereDominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.You can experience the excitement of our company – it's the difference between taking a job and starting a career.Top 3 Reasons to Work at Dominion EnergyThere are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!About Dominion EnergyI am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.I am not just any energy… I am Dominion Energy.We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.Join us!Facts:·17,000 employees·Headquarters: Richmond, VA·16 states in the US·$100 billion of assets·Nearly $35 million in charitable contributions·100,000+ volunteer hours recorded in the communityOur Commitment to NetZero by 2050We’ve cut carbon emissions from our electric generation business by approximately 46% (since 2005) and methane emissions from our natural gas business by 38% (since 2010) — By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.Nearest Major Market: Hampton RoadsJob Segment: Testing, Geology, GIS, Operations Manager, Technology, Engineering, Operations, Customer Service