Job DescriptionWe are looking for a Service Technician to service our existing customers. Looking for an experienced 5+ year installer that wants to get into service or someone that is already doing service work. The major brands of equipment they will need is Crestron and AMX systems. Candidate must have their own basic hand tools, know how to use a multimeter and trace connection issues. Must be professional and have the ability to interface with enterprise customers. Job description below.Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems:
Custom Control systems: Crestron DM and NVX / AMX
Complex audio video systems found in executive board rooms and conference centers
Video teleconferencing equipment and systems
Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN, and internet
Audio DSP based systems to include amplifiers, speakers, and microphones
Projection display devices and systems
Video wall equipment and systems
Digital signage equipment and systems
To a lesser degree: RF Systems (analog and digital)
Other Responsibilities
Ability to conduct Preventative Maintenance testing
Site surveys related to service agreement quotes
Ability to write concise service reports and or system site surveys
Excellent verbal and written skills
Ability to successfully manage multiple service projects
Ability to lead and mentor junior/intermediate level field service techs
Education
A two-year diploma from a college or technical school, or equivalent experience
CTS certification highly preferred, or equivalent experience
Experience:
3 years minimum field service experience
Other:
Must maintain a valid driver’s license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to climb ladders and scaffolding
Must be able to lift in excess of 50 pounds
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Top Skills' Details
Minimum of 7-8 or more years of experience with AV integration and/or AV field service
AV Installation- Looking for someone that has installed and understands Crestron and AMX systems
Ability to reverse engineer legacy AV systems
Ability to commission and debug newly built systems
Ability to troubleshoot and resolve complex technical issues with the following products and related Extron systems/equipment:
Biamp, QSC audio, DSP products and systems
Cisco, POLY, LOGITECH video conference systems
Luxul, NETGEAR, CISCO switches
Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems
Testing- Someone that has done testing with multimeter and can troubleshoot issues
Ability to research and specify replacement products
Intermediate to advanced AV Networking skills
Cabling and connectors: ability to crimp and solder
Advanced knowledgeable of signal flow and low voltage electrical concepts; i.e., Ohms law
Customer interfacing- Someone that does customer service work and interfaces with customers regularly
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.