DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyper-scaled cloud infrastructure - fiber networks, oversight of quality control systems, pre/post-inspections for design validation, driving vendor management, and stakeholder communication for delivery schedules and invoices forecasts.This opportunity is on the Fiber Deployment team that is within the Global Connectivity Infrastructure Development - GCID - organization, which is responsible for planning, developing, and acquiring the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world.Job expects travel up to 60% of the year for Project based inspections.Key job responsibilitiesProgram management skills to monitor vendor delivery of physical infrastructure projects and delivering high quality fiber and ILA infrastructure to make ready turn-up for long-haul circuits. Technical skills of either fiber optic outside plant, process engineering, construction management, long-haul equipment, and quality control systems is required.
Reports to the Fiber Deployment Manager, and updates regularly with the Fiber Deployment Senior management through standardized reporting mechanisms
Serve as a key member of the GCID - Fiber Deployment team helping to drive overall Network Infrastructure strategy for Data Center connectivity
Subject matter expert in telecom network construction with experience of permitting, construction methodologies (trenching, drilling, etc), Fiber Characterization skills (OTDR, Polarization Mode and Chromatic Dispersion, Health and Safety, Quality standards and best practices for Outside Plant (OSP).
Vendor management to deliver on time, measure progress, and rate through quality key performance indicators.
Interface with key internal stakeholders (e.g. Networking, Data Center Engineering, Technical Project Managers, Data Center Management, Security, Backbone) to obtain their requirements and drive vendors to adhere to key business requirements.
Develop a quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.
Understand the technical fiber requirements of our engineering teams and ensure the completed project meets these requirements.
Manage and track approved network plans with internal customers and stakeholders such as technical business developers, equipment vendors or construction vendors until the infrastructure is in service.
Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.
Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
Physically audit completed construction work, review fiber test results, inspect ILAs and hand-off completed delivery to internal customers
Advanced English skills required to run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles through crisp writing.
A day in the lifeThis role oversees deployment of metro fiber infrastructure, and iterative procedural changes. This includes heavy travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a remote job. Physical inspections and learning the technical standards for outside and inside fiber plant is required to ensure infrastructure meets network requirements and quality expectations.About the teamThe GCID Fiber Deployment team overseas the installation and quality of the AWS clouds' owned/leased conduit and fiber cable for terrestrial networks. Our mission is to deliver for our internal customers ahead of schedule, backed by a culture of deep technical acumen and can-do attitude. We are customer focused through our team approach to help each other deliver, incorporate radical evolution to simplify processes, and are attentive to detail to ensure a quality product.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Herndon, VA, USA | Hilliard, OH, USA | Lithia Springs, GA, USABasic Qualifications
6+ years of technical infrastructure management experience with fiber optic networks.
Knowledge of best practices and emerging technologies, related to metro fiber infrastructure
3+ years of deploying metro fiber OSP infrastructure.
Preferred Qualifications
Bachelor degree in project management, engineering or business administration preferred.
Fiber Characterization Certification
Having strong contacts in fiber and infrastructure markets and has led multiple large network construction programs.
Understanding of OSP and ISP construction standards in multiple regions.
Understanding of GIS platforms.
PMP certification or equivalent experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.