Job Details

ID #51762148
Estado Virginia
Ciudad Alexandria
Full-time
Salario USD TBD TBD
Fuente CACI International
Showed 2024-05-23
Fecha 2024-05-24
Fecha tope 2024-07-23
Categoría Etcétera
Crear un currículum vítae
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IT Business Systems Analyst/Liaison

Virginia, Alexandria, 22301 Alexandria USA
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IT Business Systems Analyst/LiaisonJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalWhat You’ll Get to DoCACI is seeking an IT Business Systems Analyst professional to join our team in Alexandria, VA. If you are looking for your next career challenge, CACI would like to speak with you. You will be responsible for supporting our Government Customer as an IT Liaison. In this position, you will act as a trusted advocate to the customer with respect to services and technologies provided by DISA. This role is best suited for someone who has proven direct customer support experience and problem-solving abilities. the successful candidate will need to have to ability to learn quickly with on-the-job training and be able to work independently to solve problems.More About the Role

Engage with various customers and assist them in escalation and resolution of issues.

Prepare weekly status reporting of accomplishments and completed engagements

Maintain and update content on the customer WIKI site (e.g. SharePoint Online)

Work with customer and stakeholders to develop and document related processes about IT technology and management

Support data calls and assist with coordination of various IT technology

Research various technologies and brief customer

Manage and facilitate mobile device tracking, accounts, and auditing

Assist with IT equipment turn-ins and IT asset tracking

Provide in/out processing assistance for appointees and direct staff

Collaborate with other team members on the customer support and training

You’ll Bring These Qualifications

Active DoD Secret Clearance

Proven oral and written communications skills, capable of effectively

-Communicating with Government customers

Facilitating and running meetings

Effective problem-solving and critical thinking skills

Strong customer service skills

Ability to prioritize and execute tasks in a fast-paced environment

Ability to distill information from various sources to facilitate customer decision/action

Experience with MS Office (Word, Excel, PowerPoint, Visio) and MS Teams

Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support

3-5 years of progressive Customer/Help Desk Support, or related experience

These Qualifications Would Be Nice to Have

Experience working within the DoD

Familiarity with using ServiceNow or related Help Desk experience

Knowledge of issues regarding information technology

Familiarity with business processes and workflows

Familiarity with Power BI and/or data analysis tools

What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)The proposed salary range for this position is:$66,100 - $135,600

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