Manager Claims and Returns

As the Manager Claims and Returns, you will play a central role in driving operational excellence cross-functionally. You will be responsible for minimizing fines, resolving claims, and optimizing returns processes.You will collaborate closely with key stakeholders to identify and address the root causes of claims and returns, analyzing data to uncover trends and patterns and championing the resolution of these issues.As a key member of the Operations team, you will focus on driving process improvements and promoting best practices within the team to enhance efficiency and effectivenessThis role requires a strong analytical mindset, effective cross-functional collaboration, and a proactive focus on continuous improvement. You will partner closely with Sales, Operations, Legal, Finance, and Customer Service teams to deliver results and streamline critical business processes.Key ResponsibilitiesLead Claims Management Own and drive the strategy for managing customer, vendor, and related claims. Champion continuous improvement and accountability to minimize claims impact and support overall business objectives.Manage Fines & Compliance Track and resolve fines related to logistics, transportation, and retailer requirement compliance. Collaborate with Legal, Compliance, and Operations teams to investigate root causes and implement corrective actions.Deliver Performance Insights Monitor and report on key operational KPIs such as short payments, claim resolution times, fine frequency, return rates, and cost-to-serve. Provide actionable insights to improve efficiency and reduce risks.Optimize Returns Operations Manage the returns lifecycle across all channels, ensuring efficient processing, accurate reconciliation, and alignment with inventory and customer service strategies.Drive Process Improvement Identify and lead initiatives to streamline claims, fines, and returns workflows. Leverage automation and data analytics to enhance scalability and reduce manual effortSupport Strategic Initiatives Work closely with cross-functional teams on product launches, policy updates, and customer transitions to ensure claims and returns processes align with broader business goals.Champion a Data-Driven Culture Use analytics to identify trends, mitigate risks, and improve overall operational health. Promote transparency and accountability with internal and external stakeholders.Stakeholder Communication Regularly update senior management and cross-functional stakeholders on key issues, progress, and outcomes related to claims and returns.