Academic Materials Manager

DetailsOpen Date 01/04/2024Requisition Number PRN37327BJob Title Manager, AdministrationWorking Title Academic Materials ManagerJob Grade FFLSA Code AdministrativePatient Sensitive Job Code? NoStandard Hours per Week 40Full Time or Part Time? Full TimeShift DayWork Schedule SummaryM-F, 8a-5p, some weekends and holidaysVP Area PresidentDepartment 00435 - University Campus StoreLocation CampusCity Salt Lake City, UTType of Recruitment External PostingPay Rate Range $65,000 - $75,000 DOEClose Date 04/04/2024Open Until Filled NoJob SummaryThe University of Utah Campus Store is seeking an Academic Materials Manager who will work directly under the Associate Director of Operations to administer and manage the course material program for the University Campus Store’s multiple locations.Under the general direction of the Associate Director of Operations, this position is responsible for planning, organizing, directing and controlling all aspects of the Campus Store’s course materials program including, staffing, buying, inventory control and financial management of this area. Academic Materials has an annual sales budget of over $9 million which includes sales of physical textbooks, along with other course materials including a robust inclusive access program. This position acts as a catalyst and collaborator between the Campus Store and multiple academic, administrative, and student groups to ensure continuity and quality of service. This position is charged with the mission of finding creative and sustainable ways to increase the products and services we offer to the University community while working effectively and collaboratively with various Campus Store staff and other University stakeholders to increase sales and reduce costs.Additionally, this position will be responsible for ongoing business development of course material initiatives and the adoption of new technologies in an effort to deliver content in new ways to the University community. This role also takes the lead on vendor relationship management for vendors specific to the Academic Materials unit. The Manager will regularly track sales, prepare budgets, and create and monitor other key performance indicators (KPI’s) as appropriate to ensure the maximization of resources. This position will be responsible for creation and oversite of a “day one” course materials program for the University of Utah and they will manage a diverse team consisting of one full time and up to ten part-time staff members.The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university students, faculty, staff and guests.In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:11 paid Holidays per year14.2% employer contribution to retirement, where you pay nothingFree UTA public transportation passBasic Life Insurance provided up to $25,00050% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employmentHealth coverage options that are both affordable and allow for access to care through the University of Utah health systemPaid parental leave (in addition to FMLA ), if qualifiedProfessional development opportunitiesOptions for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are availableEmployee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelResponsibilities

Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives in course materials adoption that are consistent with University of Utah’s policies.

Develop and enhance current course materials initiatives; regularly seeking to provide enhanced content delivery methods for the University Community; leverage and evaluate the effectiveness of Inclusive Access, digital and in-store textbook sale delivery, in-store rental programs, alternative textbook souring methods, and other unique ways to offer price savings to students and faculty.

Manages the buying process of course materials to maintain proper inventory and selection based on store expectations, textbook requests and turnover goals.

Markets and promotes new and existing programs and services to internal and external customers.

Maintain and develop relationships with University partners; such as various Academic Deans, the Academic Senate, Registrar’s Office, the Course Materials Service Team, and others to help further University integration and adoption of various programs.

Participates in University-wide and industry committees to establish customer service standards and administrative plans and policies for course materials.

Facilitates cooperative and collaborative community and institutional relationships.

Work with Academic Material department vendors to develop new programs and maintain vendor relations; including negotiating vendor cost discounts, coop funds, shipping discounts, and other expense control measures.

Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow through.

Develops departmental strategies consistent with the assigned departments continuous quality improvement program.

Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations. Monitors day to day productivity of staff.

Financial management over an annual sales budget in excess of $9 million.

Minimum QualificationsBachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.Completion of provided supervisory training within one year of employment may be required.Master’s degree in a related area may be preferred.Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.PreferencesWhat does a successful candidate look like?Supervisor experience – You will provide clear and consistent direction and support to your direct reports, plan schedules, and delegate responsibilities to achieve maximum performance.Customer service skills – You will listen to customer feedback (internal and external), monitor service standards, and promptly address problems.Communication skills – You will communicate clearly, both verbally and in writing, to your colleges and provide direction, support, and training as needed in your areas of expertise.Organizational skills – You will demonstrate excellent time management skills, work well in a fast-paced environment, multitask, and keep customer priorities, staff duties, and operational processes organized.Culture – through mentoring and by example, you will cultivate a supportive and inclusive work environment where all staff, customers, and visitors have a sense of belonging in the Store.Other Preferences include:Retail experience in an academic environment strongly preferred.Retail software experience and/or the ability to specify, test, and implement software enhancements.Development or participation in an effective faculty communications program.Development or participation in successful course material programs; such as digital initiatives, inclusive access and textbook rental programs.Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Organized with attention to detail.Works well under pressure and deadlines; ability to multitask.Strong leadership and management skills with ability to motivate staff.Excellent customer service abilities.Ability to develop and maintain budgets.Thorough understanding of company policies and practices.Type Benefited StaffSpecial Instructions SummaryAdditional InformationThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.eduhttps://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.