Area Reservations Sales Agent (Remote)

Embark on an extraordinary journey as an Area Reservations Sales Agent across Goldener Hirsch, The Lodge At Blue Sky & Bishop's Lodge, where your role transcends boundaries and comes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.Please note that this is not an exhaustive list of everything that needs to be done.  Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates.   Within this, the key responsibilities for this position are:Answer all incoming calls in a professional and friendly demeanor following Auberge Resorts Collection call quality, Forbes standards, and brand standards.Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.Achieve monthly individual & team conversion and revenue goals.Pursue Outbound Revenue Opportunities through our lead management system.Accurately code reservations in the lead reservation system, follow up on leads, and ensure superior guest service.Assist callers with understanding the various seasonal experiences and activities available. Keep current with all communication and hotel information for three properties.Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.Maintain a standard of 90% or higher on shop calls.Fulfill daily tasks on the Reservations Checklist.Must be willing to work a flexible schedule, and be available to work nights, weekends, and holidays.  Must be a cultural ambassador and participate positively in a sales team environment.All other duties as assigned.