Description The Robert Half Healthcare Practice is working with healthcare network to add a Medical Customer Service Representative to their team. The ideal candidate must have experience working in a call center with a healthcare background.Hours following training: Monday - Friday 8am -6pm MST (Must be available for any 8 hour shift within that time frame)Please convert to your own time zone if you're not in EST (9am - 7pm CST, 10 am - 8pm EST)Responsibilities for the position include the following:
Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.
Requirements
Epic Software experience highly preferred
Bi-lingual a plus
Must have worked in a call center and experience in Medical Claims and/or Insurance
Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .