Account Manager

Job Description

• Partners with sales executive and acts as liaison
• advocate between assigned accounts (small to mid-sized) andXactware at all levels.
• Manage implementation projects (pre- and post-sales) anddocument customer workflows.
• Gain in-depth knowledge of clients’ processes, procedures,infrastructure and support needs.
• Ensure customer satisfaction and resolution of all post-salesissues: technical or non-technical.
• Ensure proper entitlement for customer contacts (key codes,XA accounts, eSC accounts, profiles, training, etc.).
• Pro-actively send monthly reports: support issues, tips &tricks, and market trends.
• Promote custom projects that improve client’s workflowefficiencies and increase Xactware revenue.
• Participate in semi-annual meetings as needed.
• Some travel required to visit assigned accounts whenappropriate.
• Completes all responsibilities as outlined on Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with reasonable accommodation.

Qualifications

• 4+ years in a service role that focuses on the targeted product domain
• Product specialist or training competency within the targeted product domain
• Met or exceeded customer satisfaction scores while working in a service or training role
• BA/BS in business or related technical field and/or equivalent experience preferred
• 2+ years maintaining customer relationships in a service or training role
• 3+ years assisting with and/or managing projects, a portfolio of accounts and/or equivalent work-related experience
• Maintain and build relationships with customers as well within your internal and external departments
• Strong organizational, planning and coordination skills
• Ability to manage priorities, work independently, meet tight deadlines and achieve targets
• Ability to train, manage and motivate personnel who are not your direct reports
• Strong communication and interpersonal skills and ability to deliver presentations to high level executives
• Strong ability to execute a plan and accomplish goals
• Exceptional problem solving, analysis and negotiating skill
• Proficient with MS Office, Visio, Excel, MS PowerPoint & internet technologies
• Knowledge of the industry that the targeted product set serves

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Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.