Vacancy caducado!
Job Title: Desktop Support Technician L2 Location: San Antonio, TX Duration: 6+ Months Job Type: CTH Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Classify Service Calls according to the specified options Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution Use the Service Now to document and manage problems and work requests and their respective resolutions and circumvention's Responds to telephone calls, email, instant messages Required Experience, Skills and Qualifications Tech Skills: 2 years of Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, and ServiceNow Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), Current experience with troubleshooting VPN and remote dial-in user s Support for laptop, desktops, printers, and apple products Others: Adobe Acrobat and other common desktop applications like Winzip, etc Experience with troubleshooting VOIP issues Understanding how to read and collect log files for applications Experience with remotely installing software using PowerShell Experience: Helpdesk: 1 year (Required) 2 years of remote troubleshooting experience 1 year of call center experience Current A+ certificate or relevant hands-on experience Submission Form: Full Name Email Phone number Work Authorization Total Exp. Relevant Exp. Vaccination Status Expected Salary /Rate Notice Period (Days ) Current Location of the candidate Education Details Availability for Interview (Preferred Time Onsite availability (post-selection) Have you worked with HCL (Yes/No) Desktop Support Technician L220technician,desktop,desk side,support,windowsN/AC2C,W-2,C2H,Contract,Contract OnlyUnited States
Vacancy caducado!