Description The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. You will be a good fit for this position if you are an individual who is most productive in an active and positive environment. If so, Robert Half has a Desktop Support Technician role that may be the position for you. This role is with a company in the Machinery Manufacturing industry. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. Located in the San Antonio, Texas, area, this Desktop Support Analyst role is long-term contract / temporary in nature.Major responsibilities
Deliver computer desktop support in accordance with established policies and procedures
Match hardware repairs with the appropriate vendors
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Meet regularly and effectively with ticket submitters
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Resolve computer problems, and give guidance on appropriate action/solutions
Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals Requirements
Desktop support or related experience
Foundational knowledge in Remote Support Tools
Proficiency in Remote Support Tools
Knowledge of POS
Hardware and Software experience
Experience writing procedure manuals, user instructions, business correspondence, and general report writing
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .