Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in San Antonio, TX. In this role, you will be the first point of contact for our clients, ensuring their questions and concerns are addressed efficiently and professionally. Your ability to solve problems and provide top-tier service will play a key role in maintaining client satisfaction and loyalty.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and support ticketsDiagnose and troubleshoot product or service issuesEscalate complex issues to the appropriate internal teamsDocument interactions and resolutions in our CRM systemFollow up with customers to ensure their issues are resolvedProvide product and service information and guide customers through features and functionalitiesAssist in developing and improving support documentation and procedures