Customer Support Assistant

Job DescriptionWe are looking for a dedicated Customer Support Assistant to join our team in San Antonio, TX. This role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive experience. The ideal candidate is detail-oriented, highly organized, and possesses excellent problem-solving skills.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely manner.Assist clients with order processing, service requests, and general support.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to resolve customer issues effectively.Identify and escalate priority issues to the appropriate department.Provide product and service information to customers.Ensure high levels of customer satisfaction through prompt and effective communication.