Customer Care Specialist I (Contract Position)

BASE PAY: $15.00 - $16.50/hr depending on experienceAre you passionate about helping people and solving problems? Join our team as a Customer Service Representative, where you'll be the friendly voice assisting customers via phone, email, or chat. You'll handle inquiries, process orders, and offer solutions that make a difference!What You’ll Do:Be the first point of contact for customers, providing top-notch assistance with orders, inquiries, and requests.Identify customer needs and recommend the right products, services, or solutions.Process orders, manage changes, and handle cancellations with efficiency and care.Ensure customer information remains secure and confidential.Educate customers about our products and services, offering support and guidance.Accurately enter data and maintain detailed records of customer interactions.Make outbound calls as needed to support business goals.Escalate complex issues to supervisors while ensuring every customer receives excellent service.Contribute to team success and maintain a professional, positive work environment.