Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a highly skilled Business Operations Analyst - Mid Level to spearhead our efforts in data modernization and processing efficiency in the Member & Master Data Organization. This senior-level role involves leading diverse business and technology teams, focusing on enhancing data quality for critical member profile information, including addresses, social security numbers, phone numbers, emails, and other relevant data. The role will work to retire technical debt and improve system efficiencies. Key responsibilities include engaging with senior leadership, excelling in customer communications, and facilitating robust discussions to explore multiple solution pathways. This position requires a proactive leader who is adept at navigating complex challenges and driving significant operational improvements.As a dedicated Business Operations Analyst I , you will consult with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.What you'll do:
Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and project deliverables.
Performs advanced compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform decisions.
Applies intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
Identifies and pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
Fluidly Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
Applies knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and shares insights with team.
Maintains an understanding of business processes, supporting data and applications and strategic direction.
Liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
Partner with technology group to define business requirements, perform user acceptance testing and implement changes.
Assists peer analysts on technical problems.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 2 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
Demonstrated application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
Strong interpersonal and communication skills to deliver information effectively to all levels of management.
Proven experience of collaboration with various project teams to include business and Information Technology
Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.
What sets you apart:
Excellent written and verbal communication skills including experience with executive management committee and customer/regulatory with a keen sense of attention to detail.
Strong ability to build and maintain cross functional relationships (e.g. with enterprise partners, product management, technology, operations, legal, risk and compliance teams).
2-3 years of advanced technical database platforms and ETL processes
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770.00- $147,190.00 .Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/staticassets/Media/enterprisehrcpranoticeatcollection.pdf) here.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.