About this role:Wells Fargo is seeking a Customer Service Associate- Dealer Desk in the Auto Lending and Relationship Management department.In this role, you will:
Provide support to internal and external customers in account management, operations, documentation, and technical support
Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
Act as a primary support person for the customer and internal partners supporting customer services
Provide information to managers as well as internal and external customers to resolve customer issues
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Experience training and coaching customer-facing team members
Previous Auto industry experience
Knowledge and understanding of banking or financial services industry
Knowledge and understanding of operational processes
Basic Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams)
Knowledge and understanding of Tableau
Ability to track large volumes of activities across multiple projects and groups
Ability to identify risk exposures and propose solutions
Ability to work across multiple lines of business leading large scale initiatives
Strong analytical skills with high attention to detail and accuracy
Experience building partnerships and consulting effectively with leadership
Job Expectations:
Team Coverage - In Office - Monday - Tuesday and Wednesday - 9:00am - 6:00pm
This position is not eligible for Visa sponsorship
Posting Location:
6051/6061 N State Hwy 161 Irving TX
Required locations for this position are listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position. Job posting may come down early due to volume of applicants Posting End Date:25 Feb 2025Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-437145