A full service IT Company is seeking IT Network Consultants (NOC) and MSP - IT Systems Administrator Champions to support our Small Business Clients. This team supports our growing Small Business Client base with system architecture and design, NOC Services, Helpdesk and other IT Projects.
You will be assigned a group of clients for which you will perform Systems and Network Administrative duties onsite & offsite.
We are a small effective team with large prospects and vast capabilities.
PRIMARY RESPONSIBILITIES:
Provide Helpdesk Support for End-User Tickets/Requests in the Service Desk
Maintain Clients' network hardware and software and IT Appliances - includes pushing
OS updates, firmware updates etc.
Optimize Network Performance and Implement Best Practices
Review Symantec EndPoint.Cloud Reports - take appropriate actions
Review Weekly Barracuda or Symantec Backup Exec logs - take appropriate actions
Review CW Automate/Kaseya device alerts and logs - take appropriate actions
Work on Custom client projects and requests
Recommend Solutions and may include placing orders from several vendors
Adjust Spam filtering thresholds
Creation of Software Update Patches to be Rolled out to workstations via Kaseya Scripts or
Group Policy
Assisting Remote Laptop Users with Remote Connectivity or Lync Issues
Keeps Clients in License Compliance
Keeps Client Website Renewals, Software Maintenance, Device/Appliances Warranties,
SmartNet Contracts etc current
Performs tuning and capacity planning activities to enhance the performance of the network
resources
Prepares and analyzes statistics on network utilization and availability
Maintains network support software, analyzes user support statistics, and recommends
appropriate measures
Monitor network to ensure network availability to all system users and perform necessary
maintenance to support network availability.
May supervise other network support and client server specialists and plan, coordinate, and
implement network security measures.
Website/FTP support and maintenance (optional)
EXPERIENCE IN THE FOLLOWING DEPLOYED TECHNOLOGIES (Preferred):
CONNECTWISE/LabTech Manage & Automate (Admin & Setup knowledge will be given preference)
Kaseya
SonicWall, Cisco ASA, Dell Switches, Aironet, AnyConnect, Meraki
o Site-Site VPN, VLAN Setup & Support
o OpenDNS setup, configuration & maintenance
Windows Servers, SQL & Exchange Servers
o Active Directory, Group Policy, DNS/WINS/DHCP, SCCM
o Hyper-V & VM Support
o Vmware ESXi /VSphere Setup and Support
Office365, Lync, SharePoint, Office Suites, Visio
Symantec EndPoint.Cloud
Barracuda, StorageCraft, Veeam
DELL & HP Servers, Client Desktops & Racks
Datacenter Design, Implementation and Maintenance Support
RapidFire, SolarWinds
Veriato 360
QUALIFICATIONS (Preferred):
At least one or a combination of these certifications would qualify:
MCTS, MCITP, MCSA, MCSE, MSCP & CCNP/CCNA
(Equivalent education/experience will be considered in lieu of certifications.)
Microsoft/Industry Systems Administration certifications are a plus and would be preferential
Experience with Cisco networking and Exchange would be considered an asset
Bachelor’s Degree in MIS, Computer Science, or a related field is preferred
Minimum of 5+ years systems administration/ technical support experience in a Windows operating systems environment
Experience troubleshooting servers, and networks
Experience with Windows servers, Firewall/Security appliance configuration, patch management, backup/recovery, and antivirus
Working knowledge of Windows OS, Active Directory, VMWare, Office 365 Admin
Experience performing server installations, configurations and support