IT LEAD - APPLICATIONS Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4452701) Apply IT LEAD - APPLICATIONS Salary $86,164.00 - $120,000.00 AnnuallyLocation 611 Walker StreetJob TypeFull TimeJob Number33801DepartmentHouston Information Technology ServicesDivisionHITS - ENTERPRISE APPLICATION SERVICES (EAS)Opening Date04/02/2024Closing Date5/2/2024 11:59 PM Central
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POSITION OVERVIEWApplications accepted from: ALL PERSONS INTERESTEDJob Classification: IT LEAD - APPLICATIONS Posting Number : 33801 Department: Houston Information Technology ServicesDivision: ENTERPRISE APPLICATION SERVICESReporting Location: 611 Walker St., 8th floor.Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM Subject to ChangeDESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The IT Lead – Applications will function as the Center of Excellence (COE) Business Service Owner. This role will work to understand and document the end-to-end processes for the Community and Development Regulation (CDR) related functions at the City of Houston. The CDR functions include City Planning, Permitting, Inspections and other related areas which serve the public needs around land and community development. This role will work with various departments related to the CDR functions to evaluate and document business processes for technology improvement. Review the Permitting and Licensing process for permitting applications such as construction, land development and other community projects. Coordinate with other departments, such as planning, public works, and legal, to ensure a coordinated approach to community development regulation technology needs. Manage technology roadmap, backlog, and future improvement areas related to CDR technologies at City of Houston. Key responsibilities:
Process Ownership - Understand end-to-end processes and ensure alignment with organizational goals.
Process Improvement - Identify opportunities for process improvement and optimization. Lead initiatives to streamline processes, increase efficiency, and reduce costs.
Documentation - Document and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and workflow diagrams.
Performance Monitoring - Assist to establish Service Level Agreement (SLA)s and key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the business processes. Assist to monitor and analyze performance data to identify trends and areas for improvement.
Stakeholder Collaboration - Collaborate with various stakeholders, including department heads, managers, and cross-functional teams, to understand their needs and incorporate feedback into process improvements.
Compliance and Risk Management - Ensure that business processes comply with relevant regulations and standards. Identify and manage risks associated with business processes.
Change Management - Lead change initiatives related to process improvements, ensuring smooth transitions and user adoption. Communicate changes effectively to relevant stakeholders.
Technology Integration - Collaborate with IT teams to implement or enhance technology solutions that support and automate business processes.
Continuous Innovation - Stay informed about industry best practices and emerging technologies. Drive a culture of continuous improvement and innovation within the organization.
Required Skills:
Analytical Skills: - Strong analytical and problem-solving skills to identify and address process inefficiencies.
Communication Skills - Excellent communication skills to convey complex ideas and changes to a diverse audience.
Leadership Abilities - Strong leadership skills to guide teams and influence stakeholders. Ability to drive change and inspire a culture of continuous improvement.
Project Management - Project management skills to plan, execute, and monitor process improvement initiatives.
Collaboration - Ability to collaborate effectively with various stakeholders and departments.
Knowledge of Tools and Methodologies - Familiarity with Azure Dev Ops (ADO) tools, BPM (Business Process Management) methodologies, and relevant technologies.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.
MINIMUM REQUIREMENTSEDUCATIONRequires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis. EXPERIENCE At least six (6) years of technology experience working with and supporting applications. A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.LICENSE NonePREFERENCESPreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. Preference will be given to applicants possessing the following:
Relevant experience in business process management and process improvement for permits and inspections
Experience in working with cross-functional teams.
GENERAL INFORMATIONSELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test.SAFETY IMPACT POSITION – NOIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATIONFactors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 30APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma / GED
Associate Degree
Bachelor's Degree
Master's Degree or Beyond
None of the Above
03
Which area of concentration did you obtain your degree?
Information Technology
Computer Science
Management and Information Systems (MIS)
Engineering
Business Administration
My degree isn't listed
I have no degree
04
Which best describes your experience in working with applications and supporting business processes?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no technology experience supporting IT applications.
05
Which best describes your experience in working with Community Development and Regulation (CDR) processes?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience working with Community Development and Regulation (CDR) processes
06
Which best describes your experience in working with permits and inspection applications?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience working with permits and inspection applications
07
Which best describes your experience in working with Azure Dev Ops (ADO) tools, BPM (Business Process Management) methodologies, and relevant technologies?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience in working with Azure Dev Ops (ADO) tools, BPM (Business Process Management) methodologies, and relevant technologies
08
Which best describes your experience with Process improvement & Monitoring, Compliance, Change & Risk management methodologies?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience.
09
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question