Help Desk Analyst I

Description We are offering a long term contract employment opportunity for a Help Desk Analyst I based in Houston, Texas. This role operates within the tech industry and requires someone who can efficiently handle incident resolution and provide expert technical guidance. You'll be the first point of contact for staff members experiencing issues with our enterprise systems or infrastructure components. Responsibilities: Provide initial assessment and triage of incidents and requests involving enterprise systems or infrastructure components Conduct research to troubleshoot and resolve technical issues reported by staff members Support the team with technical research recommendations to enhance the efficiency of our systems Ensure accurate documentation of system processes and protocols Assist with training staff on proper use of enterprise systems and infrastructure components Contribute to security initiatives as assigned to ensure the safety of our systems Monitor the status of hardware, software, and peripherals and take appropriate action when issues arise Manage customer inquiries related to our enterprise systems and infrastructure components Support the deployment and configuration management of our enterprise systems Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, and other relevant areas to enhance job performance. Requirements Proficiency in Android Development Familiarity with Cisco Technologies Experience with Citrix Technologies Knowledge of Database management and operations Understanding of EO/IR systems Proficiency in managing Active Directory Experience in handling Apple Devices Knowledge of Computer Hardware systems Experience in Configuration Management Ability to manage and coordinate Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .