Description Robert Half is scouting out talented Desktop Support Technicians who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst position, which is a permanent opportunity, is located in the Houston, Texas, area.Responsibilities
Coordinate hardware repairs with the appropriate vendors
Communicate regularly and effectively with ticket submitters
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Rectify computer problems, and suggest appropriate action/solutions
Provide computer desktop support in accordance with established policies and procedures
Requirements
Requirements
Desktop support or related experience
Experience writing procedure manuals, user instructions, business correspondence, and general report writing
Comprehensive knowledge of MS Windows 10
Microsoft Office 365 experience required
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .