Customer Support Assistant

Job DescriptionAs a Customer Support Assistant, you will serve as the first point of contact for our valued clients, providing exceptional service and assistance. Your role will be pivotal in maintaining client satisfaction and ensuring smooth communication between customers and our team.ResponsibilitiesRespond promptly to customer inquiries via phone, email, or in-person.Address and resolve customer issues or escalate them to the appropriate department.Maintain accurate records of interactions and transactions in our system.Provide product and service information to customers as needed.Collaborate with internal teams to ensure seamless service delivery.Assist in improving customer support processes and identifying areas for enhancement.