Customer Support Assistant

Job Description:Captura Hall is looking for a detail-oriented and friendly Customer Support Assistant to join our team in Houston, TX. In this role, you will assist our customers by providing information, resolving concerns, and ensuring they have a positive experience with our company. This is an excellent opportunity to grow in a fast-paced and supportive environment.Responsibilities:Respond to customer inquiries via phone and email in a professional and timely manner.Address and resolve customer complaints with patience and efficiency.Provide product and service information to customers as needed.Maintain accurate records of interactions and transactions.Escalate complex issues to the appropriate department when necessary.Contribute to a collaborative team environment and share feedback to improve processes.