ADMINISTRATIVE ASSOCIATE (BENEFITS) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4634631) Apply ADMINISTRATIVE ASSOCIATE (BENEFITS) Salary $35,429.16 - $45,097.78 AnnuallyLocation 611 Walker StreetJob TypeFull TimeJob Number34884DepartmentHUMAN RESOURCESDivisionHRD-STRATEGIC BENEFITS ADMIN & OPSOpening Date08/26/2024Closing Date9/2/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWApplications accepted from: All Persons Interested Job Classification: Administrative Associate Division: Benefits Reporting Location: 611 Walker St. Subject to change Workdays & Hours: Monday - Friday 8:00 AM – 5:00 PM Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The successful candidate will work closely with the HR Benefits Division Leadership providing administrative and technical support for a variety of operational tasks and special projects. Provides complete support to the benefits team by answering, screening and transferring inbound phone calls, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Works as a liaison officer between the Benefits staff, HR Information Management, HR Finance and other HR departments.
Prepares and modify documents including correspondence, reports, drafts, memos, letters, and emails.
Handles requests for information and data, resolves administrative problems and inquiries; and prepares written responses to routine inquiries.
Welcomes guests and customers by greeting them, in person or on the telephone, answering or directing inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Prepares reports by compiling, researching, collecting, and analyzing information.
Secures information by completing database backups.
Provides historical reference by developing, utilizing, and maintaining electronic and hard copy filing and retrieval systems; as appropriate.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.
Acts proactively and without much supervision, anticipating needs and follows through.
Ability to multi-task assignments and daily operations of office.
Participates in special projects as assigned.
WORKING CONDITIONSThis position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. MINIMUM REQUIREMENTSEDUCATION REQUIREMENTSRequires a bachelor’s degree in Business Administration, Liberal Arts, or a related field. EXPERIENCE REQUIREMENTSNo experience is required. Pertinent experience at the professional level may be substituted for the education requirement on a year-for-year basi s. LICENSE REQUIREMENTSNone PREFERENCESPreferences shall also be given to those with the following:
Experience handling multiple phone lines.
Professional attitude and appearance.
Effective interpersonal skills.
Pleasant, professional, and articulate phone voice.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Bilingual (English-Spanish) preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIREDNone, however, the department may administer skills assessment test. SAFETY IMPACT POSITION- NoSALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 13APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238 All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.If you need special services or accommodations, call (832)393-7238 EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma or GED
Associate Degree
Bachelor's Degree
Master's Degree or Beyond
None of the above
03
Which best describes your experience?
More than 4 years
2 years, but less than 4 years
1 year, but less than 2 years
Less than 1 year
I have no experience
04
Please indicate your level of proficiency in Microsoft Office products (Word, Access, Excel, PowerPoint, Outlook).
BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook.
INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.
ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.
EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (VLOOKUP, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.
I have no experience in working with Microsoft Office Products.
05
Please list any other software(s) you have experience using:
06
How many years of verifiable customer service do you have?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I don't have any customer service experience
07
Are you bilingual (English-Spanish)? Must be able to read, write, and speak both languages fluently.
Yes
No
08
Are you a current City of Houston Human Resources Employee?
Yes
No
Required Question