About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Senior Business Operations Project/Program ManagerLocation: Frisco, TX or Atlanta, GASUMMARYIn support of NCR Atleos’ vision of setting the highest standards in self-service financial solutions, the Business Operations team is looking for an experienced program management professional to oversee a variety of enterprise programs and transformational initiatives, varying in complexity and scale. In an environment that prioritizes continuous improvement, this individual will oversee, facilitate, and drive accountability among cross-functional teams to achieve prescribed results that aspire to best-in-class operations and optimal performance.ESSENTIAL DUTIES AND RESPONSIBILITIES ( include but not limited to)
Define and document program scope, objectives, and desired outcome.
Set and manage stakeholder expectations, both internally and externally
Executive engagement: Steering Committee coordination/management, recurring status reporting, production of Board suitable materials
Prepare a budget based on project scope, set, and adhere to budgetary allocation.
Onboard program team members, and provide training and coaching, if needed
Estimate and justify resource requirements, in support of program needs.
Design work plans for team members based on requirements and member expertise.
Engage with and support project teams and stakeholders as per demand and requirement.
Manage participants for timely delivery of tasks, milestones, and outcomes.
Perform regular assessment of project execution to ensure program success.
Be aware of industry best practices, techniques, and standards, and encourage team members to use them for effective project execution.
Track project performance periodically to ensure achievement of both short-term and long-term goals.
Create and maintain detailed program documentation.
Undertake risk management to minimize potential risks.
Use and develop tools and techniques for easier program management.
Ensure program delivery is on time, as per scope and within the allocated budget.
Engage in continuous improvement assessments and contribute area expertise in support of such initiatives.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Expert organizational and time management skills
Demonstrate good analytical and critical thinking skills with the ability to identify cause and effect and communicate results in a structured manner.
Highly collaborative, consensus builder, with focus on enterprise benefits
Able to manage a crisis with even-manner and temperament.
Strong attention to detail
Enthusiastic team player, but also capable of working independently.
Initiative-taking, to identify opportunities for optimization of business practices.
Comfortable working in an environment that is fluid with rapidly shifting priorities.
Strong sense of accountability for successful outcomes
Ability to communicate at all levels of the organization.
SUPERVISORY RESPONSIBILITIES:NoneLANGUAGE SKILLS:
Must have excellent communication skills, both written and oral.
Confidence in communicating with individuals with a variety of accents.
TOOLS
Proficient in Microsoft Office applications, including Outlook, Word, and Excel
Highly Proficient in MS Project and PowerPoint
Experience working within Enterprise PPM and CRM tools.
EDUCATION and/or EXPERIENCE
Bachelor’s degree
10+ years’ experience with complex project or program management
Building ground up practices
Business process mapping and improvement
#LI-KG1 #LI-HybridOffers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include :
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.