Vacancy caducado!
Job Title: ServiceNow ITOM Engineer / ArchitectLocation: Dallas, TXFulltime
Key Responsibilities include, but are not limited to:- Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
- Provide visibility to the performance and issues related to Discovery/Service Mapping
- Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
- Work with Application SMEs to create and validate Discovery/Service Maps for key applications
- Participate in Configuration Management meetings and Story Time where appropriate
- Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
- Maintain the integrity of the Service Mapping tool across production and non-production environments
- Assisting in troubleshooting patch / release management issues, and upgrades
- Review the data being populated into the CMDB and act as partial owner of the CMDB
- Maintain Event Management workflows on the Service Now Platform
- Create Event rules when applicable for new integrations
- Minimum of 3 year experience with ServiceNow ITOM platform
- Minimum of 5+ years working on a team as part of a large IT organization
- ServiceNow Administration certification a plus
- Minimum of 3 year experience with Service Watch
- Minimum of 3 years’ experience with Configuration Management, ITIL v4 certification a plus
- Working experience in Multi Cloud solutions (Azure, Google, IBM, etc)
- Working knowledge of Agile and DevOps methodologies
- Proven execution of strategic service data models
- Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
- Experience working with LDAP, Active Directory, and SUDO a plus
- Experience with a converged platform a plus
- Experience integrating with tools to federate data into the CMDB
- Experience working with Performance Monitoring Tools and Metrics
- Strong written and verbal communication
- Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
- Proficient with Microsoft Office tools; Excel, PowerPoint, Word
- Able to function effectively in a fast-paced environment
- Intermediate Windows and Unix administration skills
- Familiarity with network concepts (routers, switches, firewalls, NSG, load balancing)
- Familiarity with the following concepts: XML, and JSON/script language
- Intermediate to deep understanding of Java RegEx
- Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
- Scripting capabilities such as JavaScript
- Moderate knowledge with Web and Application Servers, Load Balancers, Databases, Cloud Solution and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Vacancy caducado!