Job DescriptionInsight Global is looking for a Help Desk Technician to join a large client 5-days a week onsite in Toronto, Canada. The help desk technician will serve as the first escalation point for anyone in the office needing to address technical issues. This individual will be responsible for live and remote troubleshooting diagnostic techniques, providing step-by-step problem-solving processes, escalating unresolved issues to the next level, recording events/problems and resolutions within the end services log, and providing feedback for processes improvements. The ideal candidate will have a consumer centric approach and strong problem-solving skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
2+ years of experience working in a help desk related role
Experience providing L1 and L2 support (troubleshooting)
Experience supporting Mac and Windows software and devices
Ability to handle audio/video issues
Strong sense of customer service null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].